Member FAQ
This Frequently Asked Questions guide provides a clear overview of your Prestige Lux Escapes membership benefits. Your exchange privileges are provided through RCI, one of the world's largest vacation exchange networks.
1. Account & Membership
• When will I receive my RCI account access?
Your RCI login credentials will be emailed within 30 business days of your membership purchase.
• Can my family use my membership?
Yes. You may add up to four family members or friends at no additional cost.
• Who do I contact for questions about my membership or payments?
Member Services: +1 786-981-7436 | Toll-Free: +1 855-201-3673 | info@prestigeluxescapes.com
2. RCI Exchange Benefits
• What level of RCI benefits do I receive?
Your membership provides access to RCI's exchange program, including the ability to redeem your Trade Value for confirmed vacations, subject to availability and RCI program rules.
• How do I use my Exchange?
You may search for availability through RCI, select your destination, redeem your Trade Value, pay the applicable exchange fee, and ensure your annual usage fee is current.
• What are RCI Last Call vacations?
Last Call vacations are discounted, last-minute resort stays available within 45 days of check-in. Inventory is limited and offered on a space-available basis.
3. All-Inclusive Resort Collection
• What discount do I receive on all-inclusive resort stays?
Members receive 25% – 50% off the public rate at participating resorts, depending on season and availability.
• Which resorts are included?
- Margaritaville® Island Reserve Cancun (Mexico)
- Margaritaville® Island Reserve Riviera Maya (Mexico)
- Azul Beach Resort Negril (Jamaica)
- Hacienda Tres Ríos (Mexico)
- Nickelodeon™ Hotels & Resorts Punta Cana (Dominican Republic)
4. The Club at Maingate (Orlando, Florida)
• What does this benefit include?
One 7-night stay per year in a studio, one-bedroom, or two-bedroom unit.
• Can I split my week?
Yes. Mid-week and weekend split options are available at preferred member rates, subject to availability.
• Reservations Contact
reservations@theclubatmaingate.com | +1 786-981-7436 | Toll-Free: +1 855-201-3673
5. Cruise Benefits (Carnival, Princess & Cunard)
• What discount do I receive?
Members receive 10%–50% off cruise fares depending on itinerary, ship, season, and cabin category.
• Where do I book my cruise?
+1 855-462-7899 | www.cruzy.com
6. Usage Fees & Additional Costs
• What do I receive in exchange of my mandatory annual usage fee payment?
The payment of your mandatory annual usage fee guarantees you a lifetime membership affiliation to RCI as well as your assigned yearly trade power deposit on the RCI exchange system that will allow you to book one or more vacation periods in any of the RCI affiliated resorts.
7. What is the EuroPlus benefit?
EuroPlus gives you access to accommodations at more than 1,200 hotels and resorts across Europe, with lodging included as part of your benefit.
• What do I need to pay when using Europlus?
You only need to pay the mandatory meal plan required by the hotel you select.
8. Contact Information
Member Services: +1 786-981-7436
Toll-Free: +1 855-201-3673
Email: info@prestigeluxescapes.com
Website: www.prestigeluxescapes.com
